Payment

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and ALLEGHENYENVELOPE.COM If a User submits an order on the Site to purchase printing products, promotional products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method.

Production of all items ordered is subject to the terms outlined below in the “Printing Turnaround Time” section, and will not begin until an order is fully paid, including shipping and handling fees, if applicable except where ALLEGHENYENVELOP.COM has explicitly agreed to special delayed payment terms (e.g. Net 30) with the User prior to placing an order. Users who have delayed payment agreements with ALLEGHENYENVELOPE.COM are required to provide payment in accordance with the terms of their applicable payment agreement(s).

Once the print file(s) associated with an order have been approved by the User as described below in the “Printing Turnaround Time” section, the order will be “In Production” and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, List Purchase and USPS Postal Costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to ALLEGHENYENVELOP.COM and non-refundable at a rate of twenty percent (20%) for each calendar month that has passed since the date of the User’s initial submission or date of payment, whichever is earlier, even where the print job never reaches the “In Production” or shipment phase due to no fault of ALLEGHENYENVELOPE.COM (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the “In Production” phase, etc.).

Return & Refund Policy

At ALLEGHENYENVELOPE.COM, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference. All policies are subject to change without prior notification.

Refund Policy: In the event that a User cancels an order prior to the “In Production” status, then the User will, upon request, receive a refund proportional to the time period between the date of the User’s payment and the cancellation date (see grid below). Once the order moves to “In Production” status all refunds are at ALLEGHENYENVELOPE.COM’s sole discretion.

Time of Cancellation Relative to Payment Date Refund As A % of Total Order Value 1
Less than 1 month 100%
Less than 2 months 80%

Less than 3 months 60% Less than 4 months 40% Less than 5 months 20% More than 5 months 0%

1 In the event an order has multiple items and some items of an order have been fulfilled, the eligible refund amount will be reduced by the value of the item fulfilled, the sales tax associated with that fulfilled item and any shipping fees associated with that fulfilled item.

Return Policy: Defective products will be reprinted and sent to User at no cost to User. Determination of defect is at the sole discretion of ALLEGHENYENVELOPE.COM. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager’s discretion.

Return Policy for Direct Mail Services: Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. All complaints regarding the direct mail services must be registered within three days of receipt of the final printing job. Reprints on direct mail orders will be evaluated on a case-by-case basis and any reprint shall be determined by ALLEGHENYENVELOPE.COM in its sole discretion. Postage is not refundable once the mail piece has been dropped off to the post office.

All complaints must be registered within 3 days of receipt of your final printing job.

In no case is ALLEGHENYENVELOPE.COM or its affiliates liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job. ALLEGHENYENVELOPE.COM is also not liable for returned mail pieces that are undeliverable for any reason. ALL PURCHASES OR SALES ARE SUBJECT TO THE INDEMNITIFCATION, LIMITATION OF LIABILITY, AND DISPUTE RESOLUTION TERMS ABOVE.

If you dispute any charge that is made to your credit/debit card, you agree that ALLEGHENYENVELOPE.COM may authorize a thirdparty vendor to handle and seek to resolve such dispute on ALLEGHENYENVELOPE.COM’s behalf, which may include ALLEGHENYENVELOPE.COM providing vendor with the following information: your name, physical address, email address, phone number and the first 6 and last 4 digits of your credit/debit card number. You agree that ALLEGHENYENVELOPE.COM may provide such information to the third-party vendor and that the third- party vendor may further disclose that information to your credit/debit card company, the bank issuing the credit/debit card and ALLEGHENYENVELOPE.COM’s merchant processing company for the purpose of resolving the dispute. ALLEGHENYENVELOPE.COM will endeavor to have the third party vendor agree to maintain the confidentiality of such information.

If you dispute valid charges made by ALLEGHENYENVELOPE.COM to your credit/debit card and your dispute is subsequently found to be fraudulent, you agree to reimburse ALLEGHENYENVELOPE.COMs expenses, including bank’s and attorney’s fees incurred in connection with resolving the dispute.

Our Sales Tax Policy

ALLEGHENYENVELOPE.COM charges sales tax on orders picked-up from or shipped to addresses in accordance with state and local regulations unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate. If, after the User has paid the invoice, it is determined that more tax is due, then the User must promptly remit the required taxes to the taxing authority or immediately reimburse the provider for any additional taxes paid.

Promotional and Referral Codes

ALLEGHENYENVELOPE.COM may offer certain promotional codes, referral codes or similar promotional coupons (“Promotional Codes”) that may be redeemed for discounts, or other features or benefits related to the Site, subject to any additional terms that ALLEGHENYENVELOPE.COM wishes. You agree that Promotional Codes: (a) must be used in a lawful manner; (b) must be used for the intended audience and purpose; (c) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum, coupon collecting service, or otherwise), unless expressly permitted by ALLEGHENYENVELOPE.COM; (d) may be disabled or have additional conditions applied to them by ALLEGHENYENVELOPE.COM at any time for any reason without liability to ALLEGHENYENVELOPE.COM; (e) may only be used pursuant to the specific terms that ALLEGHENYENVELOPE.COM establishes for such Promotional Code;(f) are not valid for cash or other credits or points offered via the Site; and (g) may expire prior to your use.

Proofs

If requested, an online proof will be available for your review after we have received your files for print. Actual time will vary depending on our current workload. Jobs eligible for Proof Approval Bypass will be sent to press in accordance with the program’s terms. It is the User’s responsibility to check on their proof. We are not liable for delays in the order caused by User’s non-approval of the proof. An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues, nor do they show color change from RGB or Pantone to CMYK. The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. User is fully responsible for all that is contained in the final approved proof. ALLEGHENYENVELOPE.COM offers hard copy proofs which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the User when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper. The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by ALLEGHENYENVELOPE.COM on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the User’s responsibility to determine if they need a hard copy proof with their print order.

Proof Approval Bypass

Once a User receives a proof, they have 3 business days to approve or reject the proof. In the event a User has taken no action, the proof will be deemed to have been approved by User and the order will proceed into production.

Cancellation

An order may not be canceled once it is “In Production”. If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:

a Orders placed, paid for and then canceled before 5pm EST on the same day may be refunded in full or booked as store credit to be applied to future orders;

  1. b  Orders below $100 will not be subject to cancellation fees.
  2. c  Orders from $100 to $500 will be subject to a $15.00 cancellation fee.
  3. d  Orders $500 and above will be subject to a cancellation fee of 3.5% of the full order amount.

We reserve the right to refuse any order you place with us. We reserve the right, but are not obligated, to limit the sales of our products or Service to any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or services, or product or service pricing, are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.

Color Accuracy

ALLEGHENYENVELOPE.COM will reproduce color from submitted print-ready files as closely as possible but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with ALLEGHENYENVELOPE.COM, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.

No Liability for Errors

You, the User, are responsible for ensuring that your order correctly specifies size, color, artwork, quantity, style of product, and type of product. ALLEGHENYENVELOPE.COM is not responsible for errors made by the User during the ordering process. We have made every effort to display as accurately as possible on the website the colors, images, and artwork you upload onto a product design. We also have made every effort to ensure that the proportions and style of all customizable products appear as accurately as possible. We cannot guarantee that your computer monitor’s display of any color, artwork, sizing, or feature will be accurate.

ALLEGHENYENVELOPE.COM is not liable for errors in a final product caused by any of the following reasons:

User is responsible for reviewing their submissions and correcting any errors before the order is placed. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or other requirements, or that any errors in the Service will be corrected in a timely manner or at all.

Over print and under print Policy

Due to the gang run method that ALLEGHENYENVELOPE.COM uses, we cannot guarantee that every order will be the exact number of items which was ordered. ALLEGHENYENVELOPE.COM can only guarantee that it will come within plus or minus 10% of the number of items ordered. Although rare, in the event of an under run, we will either refund or give you Credit for the amount of pieces we were “short” if over 10% of the order quantity. In the case of flexographic and lithographic laminated orders, The User will be charged a fee for any items delivered above the original item count specified in an order. The additional charge will be the unit selling price for the item multiplied by the number of items delivered in excess of the items originally ordered plus applicable sales tax.

Artwork Files

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to ALLEGHENYENVELOPE.COM. ALLEGHENYENVELOPE.COM is not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to ALLEGHENYENVELOPE.COM, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms & Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
ALLEGHENYENVELOPE.COM may also provide artwork design tools which offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other ALLEGHENYENVELOPE.COM Users may use the same design tools to create images that may have similar or identical combinations of these elements. ALLEGHENYENVELOPE.COM provides no warranty of any kind that artwork created using the design tool will not infringe, or be subject to a claim of infringing, on the trademark, copyright or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any responsible for reviewing their files and correcting any issues prior to placing the order. We do image, mark, logo name or design is legally available for your use and does not infringe on another party’s rights.
We may, based on our sole discretion, set limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. ALLEGHENYENVELOPE.COM is not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored which has been inactive for an extended period of time, or for any other reason, without prior notice.

Turnaround Time

Any production turnaround time communicated to you on the Site for a particular item begins after we have received your print-ready files, approval for your proof and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time begins after we have received your print- ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time will begin after we receive acceptable print- ready files regardless of when payment was made.

Orders must be paid, print-ready files received and proofs approved by 5:00 P.M. Eastern Standard Time for printing turnaround time to begin the next business day. For example, an order for two-day printing turnaround that you submitted at 3:00 P.M. Eastern Standard Time and approved by 5:00 P.M. Eastern Standard Time on Tuesday will be shipped out of our facility by end of business Thursday. If you approve a proof on your next day turnaround order by 5:00 P.M. Eastern Standard Time on Tuesday, it will be sent out of our facility by Wednesday end of business day.

Please note that there is no production or shipping on Saturdays, Sundays and holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery based on the shipping method you selected. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.

We have the right to make for up any delays in the production turnaround time by sending your order via a more expedited shipping method (with the incremental cost difference for such expedited delivery method being at our expense), in which case any days saved as a result of using such expedited shipping method will be deemed to be an extension of our production turnaround time obligation.

Shipping

Unless you choose Pick Up or Mailing Services, you need to select one of the shipping methods presented to you on the Site. All shipping may be done using FedEx, UPS or other freight carriers. ALLEGHENYENVELOPE.COM reserves the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier. For instance, a product shipped “Two-Day” service and picked up on a Thursday would be delivered by end of day Monday.

ALLEGHENYENVELOPE.COM’s responsibility is limited to preparing your order and turning it over to the carrier for shipping. Shipping transit times vary and ALLEGHENYENVELOPE.COM assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

ALLEGHENYENVELOPE.COM is not liable for damages that occur during shipping. Pick up orders will be kept for 30 days from the send date of the pick-up notification email. If the order has not been picked

up from ALLEGHENYENVELOPE.COM’s facility within 30 days, it will be recycled. ALLEGHENYENVELOPE.COM reserves the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where ALLEGHENYENVELOPE.COM completes the job prior to the turnaround time selected by you and there will be no adverse material impact on the target arrival date (see Target Arrival section below).

Target Arrival

Target arrival dates are calculated by adding the production turnaround time to the shipping transit time. Both printing and shipping times are based on business days only and do not include weekends or holidays.

For example, a product with a turnaround time of two business days and a shipping method of “Two- Day” service would have a target arrival date of four business days after your files have been sent to production.

If you have requested a hard copy proof, factor in approximately six business days to receive and approve your proof. For next day hard copy proofs, factor in an additional two business days.

Please understand that target arrival dates are estimates, not guarantees. ALLEGHENYENVELOPE.COM assumes no responsibility for delays caused by shipping carriers, weather, the breakdown of equipment, illness, etc.

International Orders and Shipments

We welcome orders from our non-US Users. All transactions will be completed in US dollars, using the commercial exchange rate calculated by our merchant processor at the time the transaction is completed. No adjustments will be made to account for fluctuations in the exchange rate between an original transaction and any subsequent refund transaction.

If your shipping destination is outside of the US, you may be required to pay taxes (including but not necessarily limited to sales, value-added, use and excise taxes), tariffs, import fees, duties and/or other fees, charges or assessments related to your order. We recommend consulting a Customs Broker to assist with this topic. ALLEGHENYENVELOPE.COM does not collect any taxes, fees, duties or other charges or assessments for non-US shipments, and you will be responsible for paying them at the time of your order’s receipt.

Accuracy of Billing and Account Information / Financial Responsibility

We may, in our sole discretion, limit or cancel quantities purchased per account, per household or per order. These restrictions may include orders placed by or under the same User account, the same payment method (credit/debit card, ACH, Wire Transfer, or other), and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit/debit card numbers and expiration dates or banking information for ACH/wire transfer payments, so that we can complete your transactions and contact you as needed.

Miscellaneous

All complaints must be registered within 3 days of receipt of your job. If we determine that your job contains manufacturing errors and/or defects, we will rerun your job at no charge.

All materials we create in producing your printed product are the property of ALLEGHENYENVELOPE.COM. Although these materials will NOT be sold to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.